Order Management & Customer Support Officer

Join an international medical company and play a key role in order management and customer support. You'll process orders, maintain CRM data and ensure outstanding service. We're looking for someone with 2+ years of administrative or customer service experience, strong English skills and a proactive, detail-oriented mindset.

Diegem

Admininistrative Assistant Customer Service

Zaventem / Diegem

Permanent full-time Outsourcing / project work

Your function

For an international company active in the medical sector and based in Zaventem, we are looking for a detail-oriented and customer-minded Order Management & Customer Support Officer.

In this role, you will become part of a professional and supportive team where accuracy, service and follow-up are key.

Your role

After a solid on-the-job training period, you will gradually take ownership of a broad range of administrative and customer-related tasks within the order management process.

Your responsibilities will include:

Checking and processing customer orders through the internal CRM system
Updating order information and ensuring that all data is correctly registered
Responding to customer questions in a professional and service-oriented way
Coordinating with internal teams and external partners to ensure smooth order processing
Following up on outgoing orders, product availability and related documentation
Keeping the CRM system up to date to guarantee full traceability of products and files
Supporting the documentation and improvement of order management procedures
Taking care of the necessary administrative follow-up linked to customer service and operations

Your profile

You are someone who enjoys working in a structured environment and who understands the importance of accuracy, clear communication and excellent service.

We are looking for someone who has:

An excellent knowledge of English; knowledge of other European languages is a strong asset
A bachelor’s degree or equivalent background
Around 2 years of experience in an administrative, customer service, sales support or operations role
A good eye for detail and the ability to stay organised, even when things get busy
A proactive mindset and the willingness to learn
A genuine interest in delivering high-quality customer service
Previous experience with CRM tools or similar systems is considered a plus
The flexibility to work full-time from the office during the training period

Our client

Our client is a global leader in the healthcare and life sciences industry, dedicated to improving people's health through innovation, research and high-quality products. With a strong international presence and a collaborative culture, the company offers professionals the opportunity to contribute to meaningful work in a dynamic and forward-thinking environment.

Our client offers

You will join a well-established international company with a strong reputation in its sector. You can count on a pleasant working atmosphere, a supportive team and a role in which you will receive the necessary training and guidance.

The package includes:

A full-time position
A competitive salary, depending on your experience and competencies
Extra-legal benefits including meal vouchers, eco vouchers, insurance coverage, additional holidays, free public transport and a bonus system
The possibility to work from home 2 days per week after the training period
A professional and stable work environment within a large international organisation