Back Office Employee

Your function

Imagine your next role as an Operations Support Associate who is willing to learn Day to Day Operations management. After a thorough on-the-job training, your responsibilities will include:

• Respond to customer inquiries regarding Product installation & Service Processes and coordinate with 3rd party suppliers (Warehouses & repair Depots) when necessary.
• Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of products and documentation.
• Review, Update, Prepare and Process Customers Orders using the Service Management system application.
• Process daily local goods reception and dispatch to the next service provider or return to the customer.
• Work with Third Party service provider applications for shipments and receiving.
• Work with depot technician to issue Service request demand.
• Document repair report from the Depot center to the Service Management application using adequate training equipment, Work Instructions, and guidelines provided by the team leader.
• Use Supporting documents to update service value Work Orders with accuracy in the service tool.
• Collect data and prepare for routine reports to management.
• Take necessary contacts with relevant parties to understand Product/Service status.

Your profile

• Fluency in English. Any additional languages are a plus.
• A bachelor degree combined with +/- 2 years of professional experience in an administrative role
• Previous experience of working with CRM systems would be an advantage.
• Resistance to stress and a strong eye for detail.
• Willing to learn and have a real desire to deliver first class Operations/Customer service.
• Experience of working in a Sales /Operations/Customer service role is desired but not necessary.
• Willing to work on a full-time basis from the offices in Diegem for the first 6 months
• Available to start this job on 1 April

Our client

Our client offers

• a full-time job with a competitive salary (max €2.200 net, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after 6 months training period)
• a very pleasant and supportive team in a large and well-reputed international company
• this contract will start on 1 April and run initially until the end of 2026 with a real opportunity to become a permanent contract afterward